Terms of Service

Overview

Welcome to Shushu Lane. The terms “we”, “us” and “our” refer to Shushu Lane. Shushu Lane operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use our Services. Please read these Terms carefully before using our website.

By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use our Services.

Section 1 – Access and Account

By using our Services, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependents to use the Services under your supervision.

You may be required to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

Section 2 – Our Products

We make every effort to display product information, images, and colours as accurately as possible. However, actual colours or appearance may vary depending on your device and screen settings.

Some products may feature handmade or small-batch characteristics. Minor variations such as small black dots, tiny pinholes, glaze variations, or slight imperfections are natural and do not affect product safety or usability. These characteristics are not considered defects.

Product descriptions, availability, and pricing are subject to change without notice. We reserve the right to discontinue any product at any time.

Section 3 – Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Orders are processed quickly, and changes or cancellations cannot be guaranteed once an order has been placed.

All purchases are subject to our Refund Policy.

Products are intended for personal or household use only and are not authorised for resale.

Section 4 – Prices and Billing

All prices are subject to change without notice. Prices displayed at checkout do not include shipping fees unless stated otherwise.

You agree to provide current, complete, and accurate payment and billing information for all purchases made through our Services.

Section 5 – Shipping and Delivery

Processing times and delivery estimates are outlined in our Shipping Policy. All delivery times are estimates only and are not guaranteed.

Once an order has been transferred to the carrier, responsibility for delivery rests with the carrier.

Once an order has been marked as delivered by the carrier, Shushu Lane is not responsible for lost or stolen packages.

Customers are responsible for ensuring that shipping details are entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Section 6 – Intellectual Property

All content available through our Services, including text, images, graphics, logos, and designs, is owned by or licensed to Shushu Lane and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without our prior written consent.

Section 7 – Third-Party Services and Links

Our Services may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party websites.

Your use of third-party services is at your own risk and subject to the terms of those third parties.

Section 8 – Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Section 9 – Feedback

If you submit reviews, comments, or feedback, you grant Shushu Lane a non-exclusive, royalty-free right to use such content for business and marketing purposes.

Section 10 – Errors and Inaccuracies

We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

Section 11 – Prohibited Uses

You agree not to use our Services for any unlawful purpose, to infringe upon intellectual property rights, or to interfere with the operation or security of the Services.

Section 12 – Disclaimer of Warranties

To the fullest extent permitted by law, all products and Services are provided “as is” and “as available,” without warranties of any kind, except as required under Australian Consumer Law.

Section 13 – Limitation of Liability

To the maximum extent permitted by law, Shushu Lane shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.

Section 14 – Indemnification

You agree to indemnify and hold harmless Shushu Lane from any claims arising out of your breach of these Terms or misuse of the Services.

Section 15 – Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Australia.

Section 16 – Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of any changes.

Section 17 – Contact Information

If you have any questions about these Terms of Service, please contact us:

Shushu Lane
📧 Email: hello@shushulane.com.au
Australia

By placing an order with Shushu Lane, you agree to our Terms of Service, Shipping Policy, and Refund Policy.