Privacy policy
Effective date: 20 January 2026
Shushu Lane operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Shushu Lane is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, use, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to an individual. We may collect the following types of personal information, depending on how you interact with our Services:
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Contact details: name, billing address, shipping address, email address, phone number
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Payment information: payment method, transaction details (payment processing is handled securely by third-party providers; we do not store full card details)
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Account information: account preferences and settings
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Order information: products viewed, added to cart, purchased, returned, or exchanged
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Communications: information you provide when contacting us for support or inquiries
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Device & usage data: IP address, browser type, device information, and how you interact with our website
How We Collect Personal Information
We collect personal information from the following sources:
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Directly from you when you place an order, contact us, or use our Services
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Automatically through cookies and similar technologies when you browse our website
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From Shopify and trusted third-party service providers that support our business operations
How We Use Your Personal Information
We use personal information to:
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Process orders, payments, shipping, returns, and refunds
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Communicate with you regarding your orders or inquiries
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Provide customer support and manage our relationship with you
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Improve our website, products, and overall shopping experience
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Send marketing communications (you may opt out at any time)
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Detect and prevent fraud or misuse of our Services
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Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, analyse traffic, and improve your shopping experience. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.
Marketing Communications
With your consent, we may send you promotional emails or updates about our products. You may opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
How We Share Personal Information
We may share your personal information with:
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Shopify, which hosts our store and supports our Services
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Payment processors, shipping providers, and service partners necessary to operate our business
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Marketing and analytics providers to improve our Services and advertising
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Legal authorities where required to comply with applicable laws
We do not sell your personal information.
International Data Transfers
Your personal information may be transferred to and processed outside Australia, including by Shopify and its partners. Where required, appropriate safeguards are used to protect your information in accordance with applicable laws.
Children’s Privacy
Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
Your Rights
Under Australian privacy law, you may have the right to:
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Access the personal information we hold about you
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Request correction of inaccurate or outdated information
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Request deletion of your personal information (subject to legal requirements)
To exercise these rights, please contact us using the details below.
Australian Privacy Rights
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can address the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: